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Full Time and Part Time Opportunities. Also available evening work.
To ensure that all inbound debtor and client calls are answered and dealt with quickly and efficiently.Duties Comprise:1. To ensure all telephone calls are answered within the agreed service levels.2. To ensure that all Clients/Defendants receive the best customer service within our ability.3. Dealing with queries and complaints from callers and ensuring full details are passed to relevant department.4. Taking payments and dealing with callers and telephone enquiries and referring difficult cases to an appropriate senior member of staff.5. Updating all Group systems with relevant call details (including contact telephone numbers, email addresses, employment details) from defendants and clients and ensuring all necessary action required is completed.6. Liaising with enforcement officers and office staff.7. Actively encourage full payment with each call reminding defendants of the legislated fee structure and where this is not possible, to enter into a short payment promoting direct debit or other methods of payment as directed.8. Undertaken any specialised task to promote improved cash flow as directed.9. Undertake duties in compliance with documented work procedures.10. Ensure that duties are undertaken with due regard to and in compliance with data protection legislation.11. Carry out duties and responsibilities in accordance with the company’s Health and Safety Policy and relevant Health and Safety legislation.12. Use and assist others to use information technology systems to carry out duties in the most efficient manner.13. At all times carrying out responsibilities/duties with due regard to the Company’s Equal Opportunity Employment Policy.14. Such other minor and/or nonrecurring duties appropriate to the post as may be directed.Skills which are essential• IT literate – proficiency with Microsoft Word, Excel & outlook• A clear and effective communicator, both orally and in writing• Excellent listening skills• Time management and ability to prioritise workload• Ability to think on your feetKnowledge• Literacy and numeracy skillsQualifications• Good level of general education including GCSE in Math’s and English A-C or GNVQ/NVQ qualification or equivalent.Experience• General office skills, Ability to take telephone callsAdditional Factors• Ability to work in a nondiscriminatory manner, in accordance with the Company’s Equal Opportunities Policy Desirable Skills:• Experience of using databases • Understanding of the drc function• Previous customer service experience
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Full Time and Part Time Opportunities. Also available evening work.
To ensure that all inbound debtor and client calls are answered and dealt with quickly and efficiently.Duties Comprise:1. To ensure all telephone calls are answered within the agreed service levels.2. To ensure that all Clients/Defendants receive the best customer service within our ability.3. Dealing with queries and complaints from callers and ensuring full details are passed to relevant department.4. Taking payments and dealing with callers and telephone enquiries and referring difficult cases to an appropriate senior member of staff.5. Updating all Group systems with relevant call details (including contact telephone numbers, email addresses, employment details) from defendants and clients and ensuring all necessary action required is completed.6. Liaising with enforcement officers and office staff.7. Actively encourage full payment with each call reminding defendants of the legislated fee structure and where this is not possible, to enter into a short payment promoting direct debit or other methods of payment as directed.8. Undertaken any specialised task to promote improved cash flow as directed.9. Undertake duties in compliance with documented work procedures.10. Ensure that duties are undertaken with due regard to and in compliance with data protection legislation.11. Carry out duties and responsibilities in accordance with the company’s Health and Safety Policy and relevant Health and Safety legislation.12. Use and assist others to use information technology systems to carry out duties in the most efficient manner.13. At all times carrying out responsibilities/duties with due regard to the Company’s Equal Opportunity Employment Policy.14. Such other minor and/or nonrecurring duties appropriate to the post as may be directed.Skills which are essential• IT literate – proficiency with Microsoft Word, Excel & outlook• A clear and effective communicator, both orally and in writing• Excellent listening skills• Time management and ability to prioritise workload• Ability to think on your feetKnowledge• Literacy and numeracy skillsQualifications• Good level of general education including GCSE in Math’s and English A-C or GNVQ/NVQ qualification or equivalent.Experience• General office skills, Ability to take telephone callsAdditional Factors• Ability to work in a nondiscriminatory manner, in accordance with the Company’s Equal Opportunities Policy Desirable Skills:• Experience of using databases • Understanding of the drc function• Previous customer service experience
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To handle all telephone enquiries and E-mails from prospects and customers with a view to maximising the percentage that show at the dealerships at this busy car showroom. Must have an excellent telephone manner and call centre/telesales experience advantageous but not essential. Must be PC literate and possess the skills to influence others and have the desire to succeed.Must have proven customer focused skills with an outgoing friendly manner and a be team orientated.
Basic salary £13,800.00pa ote £25,000.00
5/7 days
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