Full Time and Part Time Opportunities. Also available evening work. To ensure that all inbound debtor and client calls are answered and dealt with quickly and efficiently.Duties Comprise:1. To ensure all telephone calls are answered within the agreed service levels.2. To ensure that all Clients/Defendants receive the best customer service within our ability.3. Dealing with queries and complaints from callers and ensuring full details are passed to relevant department.4. Taking payments and dealing with callers and telephone enquiries and referring difficult cases to an appropriate senior member of staff.5. Updating all Group systems with relevant call details (including contact telephone numbers, email addresses, employment details) from defendants and clients and ensuring all necessary action required is completed.6. Liaising with enforcement officers and office staff.7. Actively encourage full payment with each call reminding defendants of the legislated fee structure and where this is not possible, to enter into a short payment promoting direct debit or other methods of payment as directed.8. Undertaken any specialised task to promote improved cash flow as directed.9. Undertake duties in compliance with documented work procedures.10. Ensure that duties are undertaken with due regard to and in compliance with data protection legislation.11. Carry out duties and responsibilities in accordance with the company’s Health and Safety Policy and relevant Health and Safety legislation.12. Use and assist others to use information technology systems to carry out duties in the most efficient manner.13. At all times carrying out responsibilities/duties with due regard to the Company’s Equal Opportunity Employment Policy.14. Such other minor and/or nonrecurring duties appropriate to the post as may be directed.Skills which are essential• IT literate – proficiency with Microsoft Word, Excel & outlook• A clear and effective communicator, both orally and in writing• Excellent listening skills• Time management and ability to prioritise workload• Ability to think on your feetKnowledge• Literacy and numeracy skillsQualifications• Good level of general education including GCSE in Math’s and English A-C or GNVQ/NVQ qualification or equivalent.Experience• General office skills, Ability to take telephone callsAdditional Factors• Ability to work in a nondiscriminatory manner, in accordance with the Company’s Equal Opportunities Policy Desirable Skills:• Experience of using databases • Understanding of the drc function• Previous customer service experience

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This country house Hotel is steeped in history and set in acres of beautiful grounds. Our client is looking to recruit a Head Receptionist reporting to the General Manager the successful applicant will take sole responsibility in managing a small team of receptionists. The role will involve assisting with many and varied guest requirements from check-in to check-out, answering the telephone and taking reservations ensuring excellent guest service at all times. This role would be suitable for someone currently working as a Head Receptionist in a small hotel or someone working as a senior receptionist in a larger Hotel.

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To handle all telephone enquiries and E-mails from prospects and customers with a view to maximising the percentage that show at the dealerships at this busy car showroom. Must have an excellent telephone manner and call centre/telesales experience advantageous but not essential. Must be PC literate and possess the skills to influence others and have the desire to succeed.Must have proven customer focused skills with an outgoing friendly manner and a be team orientated. Basic salary £13,800.00pa ote £25,000.00 5/7 days

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We have temporary and permanent vacancies for experienced Qualified Social Workers. If you are coming to the end of your contract, looking for a new position, relocating or just need a change, please call 01992 641010 and speak to a member of the Social Care team.

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General Nurses required for brain injury units in various areas of Hertfordshire. Experience of working with older people desirable but not essential. Good rates of pay and flexible hours. For more information and an application pack, please call Lindsay on: 01992 641010

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Health Care Assistants urgently required for temporary and permanent work in the Hatfield and Sawbridgeworth area. Must have 6 months experience in a Nursing home environment and have NVQ level 2 in Health and Social Care and dementia training. Great rates of pay. Own transport preferable but not essential.

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Support Workers required in Hitchin area for day centre work. This vacancy involves supporting adults with learning and physical disabilities and older people. Must have 6 months experience in a care environment. NVQ level 2 qualification in Health & Social Care ideal but not essential as training will be given. Own transport an advantage, flexible working hours. Excellent rates of pay.

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We are currently looking for a Support Worker to work in a residential home in the Abbotts Langley area. This position offers the opportunity to work both during the week and weekends and day and night shifts. If you are interested please call the Nursecare Division on 01992 641010.

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Nurse (RGN, RNLD) to manage and direct the clinical services operation as part of the senior management team. Extensive expeience at management level within a learning disability setting. If you are interested please Call Lindsay on 01992 641010 or submit your CV to lindsay@ctsrecruitment.co.uk

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We are currently looking for Project Workers to work in a various placements throughout Hertfordshire. Plenty of opportunities for regular temporary work both during the week days and nights and weekends. If you are interested please contact either Stuart/Saima on 0870 241 4885 or submit your interest online.

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We are currently looking for a Support Worker to work in a supported living project based in the Royston area. This position offers the opportunity to work both during the week and weekends and day shifts. If you are interested please call the Nursecare Division on 01992 641010

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Social Workers required for all areas of social work. Must be registered with the General Social Care Council. We have work in the London and Hertfordshire area. Various shifts and great rates of pay If you are interested please contact Stuart or Lindsay on 01992 641010

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Are you looking for a career as a Recruitment Consultant. Would you like to earn a good basic salary, plus substantial bonus/commission in your first year. CTS Recruitment Limited is a long established local company, and we currently have a vacancy for a trainee Consultant in our Industrial/Driving Division at our branch in Waltham Cross in Hertfordshire. Ideally, you should have some knowledge of recruitment in the Driving/Industrial recruitment sectors, you should also have solid sales experience and be able to work in a pressurised target environment as part of a team working in a very busy office. Excellent salary and incentive package available. Interested!!! Please submit your CV to CTS Recruitment Limited 256 High Street, Waltham Cross Herts EN8 7DZ email info@ctsrecruitment.co.uk

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Our Client is a 4 Star hotel near Bishop Stortford and they are seeking an experienced Bar/Floor Supervisor to support the Head of Department of excellence in customer service and taking food & beverage orders. You should have some previous experience in a similar position, be enthusiastic, not afraid to take initiative and be a team player. Excellent working conditions and accommodation are on offer for the right canditate. Apply with your full CV

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