“CTS have been providing Support staff to us for over 12 years. We have a number of day services for adults with learning and physical difficulties, including some service users with mental health needs. CTS always ensure that they provide us with regular staff that are familiar with our service users needs, to ensure a consistent and high standard of care is provided at all times. Where issues arise with staff performance, CTS ensures that all issues are dealt with effectively and professionally and keep us informed about progress made to resolve issues raised”.