General: 01992 620200

Nursecare: 01992 641010

info@ctsrecruitment.co.uk

FAQ

Specialising in temporary, part time and permanent recruitment for the Healthcare, Catering & Hospitality, Industrial, and Driving job sectors, CTS Recruitment provides staffing solutions across Hertfordshire, Essex and London.

How will I be paid?

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You will be paid directly into your bank/building society account, so it is very important that you complete the bank details form correctly when you register.

When will I be paid?

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You receive weekly pay every Friday (One week in arrears), upon correct submission of your timesheet/s. The only exception is when there is a Bank/Public Holiday, when you’ll be advised of the pay date in advance.

What do I need to register?

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When you come to register/interview, you will need to bring the

  • Valid Passport OR EU ID Card Full OR A4 British Birth Certificate
  • Proof of Address e.g. Bank Statement, Phone/Gas Bill
  • Proof of National Insurance e.g. N.I Card, P45, P60 or HMRC Tax Letter
  • Certificates (If appropriate): Moving and Handling, SOVA, CPR, First Aid, Food & Hygiene, Food Allegan, Current DBS Certificates that are registered on the update service.

Cannot accept:

  • Small Birth Certificate
  •  Full UK Driving or provisional licence
  •  Home office letters as proof as Identity, Immigration status is the only Home Office document that we can accept.

NO PHOTOCOPIES ACCEPTED, ORIGINALS ONLY.

What locations can you offer me work in?

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CTS Recruitment is able to offer our candidates work in Hertfordshire, Essex and London.

Do you offer permanent work?

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CTS Recruitment often advertises for permanent positions on behalf of our clients. If you want to apply for these then please do so using our job search page. In addition to this, there are regular opportunities for your job role to progress from a temporary to a permanent position.

How often will I be able to work?

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One of the joys of working for an agency is the flexible approach temporary work can offer staff around their current commitments and family life. We welcome new staff to register with us regardless of how frequently you are able to work.

What do I use timesheets for?

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Timesheets are used as a record of the work you have done. One timesheet is used per week, per client. Each time you work you will need to ask the Manager/ Senior member of staff to authorise your timesheet. It is essential that all timesheets are submitted to the office for payment on Monday by 10am. Timesheets can be emailed, faxed or dropped into the office.

Is there an incentive for recommending staff to CTS?

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Yes! At CTS Recruitment we love it when people refer hard-working experienced staff to us and to say thank you we offer a financial incentive of £100-£200.

How do I book my shifts?

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Let us know your availability on a weekly basis. Market yourself out; when an assignment always ask the client if they would like you back tomorrow or next week, if they say yes call us and let us know. We will need to know when you are working so we can pay you!

What happens if I need to contact the office during the night?

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No problem! CTS Recruitment are open 24 hours a day meaning there is always a helping hand at the ready for any questions or problems you may have. Just call us on one of our normal office phone numbers and a member of our night team will help you out.

Where do I update my Food Hygiene and Food Allergen tests?

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To meet the requirements of the Food Standard Agency all catering staff must have a current Food Hygiene and Food Allergen Test. If yours has expired then please visit the following websites to update:

Food Allergen: //allergytraining.food.gov.uk/english (Free)

Food Hygiene LEVEL 2: //www.highspeedtraining.co.uk (£30 Valid for 3 years)

What do I do if I pay an invoice or pay query?

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Clients:

If you have a query in relation to an invoice you have received our accounts team will be happy to help. Jane Cannell (credit control) is available Monday-Friday via email or telephone and will assist you in resolving your query.

Staff members:

If you have any questions regarding payment you have received or are due to receive our Payroll Manager Lisa Richardson is on hand to help. Lisa is available Monday-Friday and can be contacted through email or via telephone.

For all other questions you may have for our accounts team please feel to contact us and our Accounts Manager Stuart Rowley will assist you.

Got a question? Get in touch.

We're here to help. Check out our FAQs, send us an email or call us on 01992 620200.

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